james rowell
How tangled are your processes?
Productivity Improvements or Processes in a Tangle? There are trials being conducted for working 4 days a week, and still being paid for...
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james rowell
Mar 18, 20220 min read
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james rowell
Mar 8, 20223 min read
Not Letting Processes Hold up the Business
Problem In a busy 24/7 365 day operations business, the directors realised that they were facing difficulties with providing staff to...
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james rowell
Feb 8, 20221 min read
“You were only supposed to blow the b..... doors off!!” - Did you check what the customer wants now?
(Photo Source: Border Mail) Knowing what customers need, as in the famous fictious 'bank job', is important, – and as we escape from the...
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james rowell
Feb 8, 20211 min read
Process Thinking – Growing the Business Effectively
A client business recently said that processes had been simple, "although now the business is bigger most operations are carried out by...
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james rowell
Oct 13, 20202 min read
Service Re-Design: Win-Win!
A service re-design in which everyone wins. Business Take-aways: Reduced costs of service provision, reduced resourcing for each client,...
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james rowell
Jun 5, 20201 min read
Jo’s on Holiday! Who should I ask about …
Processes, well designed - make life simpler, smoother, and your business more attractive, and more profitable. Yes, it’s that time of...
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james rowell
May 18, 20201 min read
Create Competitive Capability – Step by Step
Images of Sir Tom Moore (c) 2020 Michelle Turner Processes meeting successful criteria will enable you to win profitable business. That’s...
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james rowell
Jan 3, 20201 min read
Not Enough Capacity in the Business?
Are you sure that’s the reason? If the process takes a long time to complete, then there will be a wait for the output. Maybe the machine...
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