james rowellFeb 81 minProcess Thinking – Growing the Business EffectivelyA client business recently said that processes had been simple, "although now the business is bigger most operations are carried out by...
james rowellOct 13, 20202 minService Re-Design: Win-Win!A service re-design in which everyone wins. Business Take-aways: Reduced costs of service provision, reduced resourcing for each client,...
james rowellJun 5, 20201 minJo’s on Holiday! Who should I ask about … Processes, well designed - make life simpler, smoother, and your business more attractive, and more profitable. Yes, it’s that time of...
james rowellMay 18, 20201 minCreate Competitive Capability – Step by StepImages of Sir Tom Moore (c) 2020 Michelle Turner Processes meeting successful criteria will enable you to win profitable business. That’s...
james rowellJan 3, 20201 minNot Enough Capacity in the Business?Are you sure that’s the reason? If the process takes a long time to complete, then there will be a wait for the output. Maybe the machine...