
PROCESS REVIEW / REDESIGN PROJECTS
Proven Results
PROCESS REVIEW / REDESIGN PROJECTS
Effective Consistent Process Management
This is a comprehensive approach to redesigning the key service operations in your business. Its purpose is to align your service delivery (internal and external) with the needs of your staff, managers, and customers.
‘As part of the process review activity we saved over 80% processing time on a regular compliance activity, making the process faster, less mundane, saving money, and freeing time to manage people better.’ Client feedback
A full review is configured as four specific elements - Scope / Capture / Redesign / Implementation
Scope
Identify Key Areas for Process Improvements
(Improvement opportunities, Redundant actions/activities, Addressing customer feedback)
Include Team/operators in assessment
Create project scope terms of reference
Capture (Process Information)
As-Is: Capture current process (Document the process/ Process Mapping)
Identify key concerns / issues / gaps / errors / inconsistent delivery / expertise constraints
Capture process performance parameters
Redesign
Create team/personnel to redesign the process
Identify: process owners /depts. / operations / customers / suppliers involved in the process
Design new process
Implementation
Roll-Out
Evaluate integrity of new process
Test / Pilot new process (evaluate / confirm validity of the new process)
Document new process for distribution
Roll out new process (pilot area or full implementation)
Consolidation
Capture and review process performance information
Revise process activities
Return to Implementation
Process Management / Process Library
Develop Process Library and Distribution
.