PROCESS REVIEW / REDESIGN PROJECTS

Proven Results

PROCESS REVIEW / REDESIGN PROJECTS

Effective Consistent Process Management

This is a  comprehensive approach to redesigning the key service operations in your business. Its purpose is to align your service delivery (internal and external) with the needs of your staff, managers, and customers.

‘As part of the process review activity we saved over 80% processing time on a regular compliance activity, making the process faster, less mundane, saving money, and freeing time to manage people better.’ Client feedback

Proven Results - Case studies

A full review is configured as four specific elements - Scope / Capture / Redesign / Implementation

Scope

1. Identify Key Areas for Process Improvements

       (Improvement opportunities, Redundant actions/activities, Addressing customer feedback)

1. Include Team/operators in assessment

2. Create project scope terms of reference

Capture (Process Information)

1. As-Is: Capture current process (Document the process/ Process Mapping)

2. Identify key concerns / issues / gaps / errors / inconsistent delivery / expertise constraints

3. Capture process performance parameters

Redesign

1. Create team/personnel to redesign the process

2. Identify: process owners  /depts. / operations / customers / suppliers involved in the process

3. Design new process

Implementation

Roll-Out

1. Evaluate integrity of new process

2. Test / Pilot new process (evaluate / confirm validity of the new process)

3. Document new process for distribution

4. Roll out new process (pilot area or full implementation)

Consolidation

1. Capture and review process performance information

2. Revise process activities

3. Return to Implementation

Process Management / Process Library

1. Develop Process Library and Distribution

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