Productivity Improvements or Processes in a Tangle?
There are trials being conducted for working 4 days a week, and still being paid for 5. How this will pan out in the end is yet to see. However, all managers will be concerned with the level of productivity, and meeting customer service satisfaction.
Clearly where customer service is a key feature of the operations this will be difficult to achieve, customers still want answers even if you’re not there on Fridays*. For many businesses though 24/7 service support isn’t a feature of the operation, but the processes in the business are carried out is still crucial.
Change has happened – the size and scope of your business, technology driving new methods, new staff inexperienced in your business. When did you last consider that the processes you designed in 2019 might not be best to serve your business, and your customers in 2022?
Well-designed processes increase productivity and provide consistent service, effectively.
More importantly in these inflationary times, operational costs are having an impact, forces re-thinking how you provide service. Whilst we see that costs of energy, fuel and materials are the top priority, have you considered the impact of ineffective processes?
More importantly in these inflationary times, operational costs are having an impact, forces re-thinking on how you provide service. Whilst we see that costs of energy, fuel and materials are the top priority, have you considered the impact of ineffective processes?es?s?
Find out how - email James Rowell james.rowell@adventmgt.com or take a view on previous client-based projects Client Feedback | Advent Management (adventmgt.com)
* This is what an Accountancy practice discovered when they trialled a 4-day week, with no one in the office on Fridays.
